Frequently asked questions
Applying
How long does the application process take?
Most applications are processed within 24–72 hours, depending on how quickly we can verify your information. Delays can occur if employment, rental, or income verifications take longer to receive.
What if I don’t meet the income or credit requirements?
Applicants who do not meet certain requirements may still qualify with a co-signer or by paying an additional deposit, depending on the property’s screening policy.
Is the application fee refundable?
Application fees are non-refundable, as they cover the cost of processing and screening.
What documents should I have ready when I apply?
Be prepared to provide a government-issued photo ID, proof of income (such as recent pay stubs or an offer letter), and rental history information.
Can I apply if I have a prior eviction or criminal history?
We evaluate all applications on a case-by-case basis in accordance with our screening criteria and applicable laws. Please review our policy for details on disqualifying factors and appeal options.
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